The watch stops operating.
The mainspring has not been wound.
Turn the crown to wind the mainspring and reset the time. While you are wearing the watch or when you take it off, check the remaining power shown by the power reserve indicator and wind the mainspring if necessary.
The watch stops even though the power reserve indicator is not showing “0”.
The watch has been left at a low temperature (below 0°C).
Turn the crown to wind the mainspring. Under a low-temperature condition (below 0°C), the watch may stop when the power reserve indicator shows less than one-sixth of the power reserve.
The watch temporarily loses/gains time.
The watch has been left in extremely high or low temperatures for a long time.
Return the watch to a normal temperature so that it works accurately as usual, and then reset the time. The watch has been adjusted so that it works accurately when it is worn on your wrist under a normal temperature range between 5°C and 35°C.
The watch was brought into close contact with a magnetic object.
Correct this condition by moving and keeping the watch away from the magnetic source, and reset the time. If this action does not correct the condition, contact the retailer from whom the watch was purchased.
The watch was dropped, worn while playing active sports, hit against hard surfaces, or exposed to strong vibrations.
Reset the time. If the watch does not return to its normal accuracy after resetting the time, contact the retailer from whom the watch was purchased.
The watch hands move quicker than usual.
This is not a malfunction.
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Conduct the following crown operation.
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Reset the time.
Normal position → first click → normal position
Right after starting the watch, it seems that the seconds hand moves more quickly than usual when setting the time.
When the watch starts moving, it takes a little time before the speed-regulating unit starts operating. (This is not a malfunction.)
It takes several seconds before the speed-regulating unit starts
operating.
To set the time correctly, wait for approximately 30 seconds
after the seconds hand starts to move, and set the time.
Blur in the display persists.
This condensation temporarily occurs due to a temperature difference between the inside of the watch and the outside environment.
Condensation will clear when the temperature difference is reduced. No repair is needed.
Moisture has entered the watch.
Consult the retailer from whom the watch was purchased.
The time indicated by the number of times the gongs are struck is not the same as the time indicated by the hour and minute hands.
As the minute repeater is a mechanically-actuated time announcing device, an error of approximately one minute may occur between the time indicated by the number of times the gongs are struck and the time indicated by the hands of the watch.
If an error of a few minutes is observed, consult the retailer from whom the watch was purchased.
The mainsprings cannot be wound.
The crown cannot be pulled out.
The minute repeater is chiming. (The safety device is activated. Safety device of minute repeater mechanism)
Wait until the minute repeater finishes its operation, and then start operating the crown.
While the minute repeater is chiming, the mainsprings are completely unwound, preventing the safety device from being released.
Release the safety device following the instructions in this booklet. When operation is not allowed (How to release the safety device)
The minute repeater does not chime.
The mainsprings are in an “unwound” or a nearly “unwound” state.
Wind the mainsprings. It is recommended that you use the minute repeater when the mainsprings are in a “fully wound” state.
The crown is pulled out to the first click position. (The safety device is activated. Safety device of minute repeater mechanism)
Push the crown back in to the normal position, and then press the button located at the 8 o’clock position to activate the minute repeater.
The intervals of the gong struck by the minute repeater are long.
The mainsprings are in an “unwound” or a nearly “unwound” state.
Wind the mainsprings. It is recommended that you use the minute repeater when the mainsprings are in a “fully wound” state.
For the solution of troubles other than above, contact the retailer from whom the watch was purchased.